Refund policy

Damaged Stock Criteria

While we quality check all items prior to dispatch, transit damage or order errors may occasionally occur. If you receive an incorrect or damaged item, we will make every effort to provide a replacement, subject to stock availability. Please note that due to the limited nature of exclusive, special edition, and subscription items, exact replicas may not always be available. In cases where replacement stock is exhausted, we reserve the right to issue a full or partial refund, or offer an alternative resolution.

Any claims must be submitted to us - with evidence - within 14 days of delivery. We review each concern on an individual basis but the below are our general guidelines.

Does Qualify

• Damage over 1cm to outer book - tear, rip, cut, scratch, dents or excessively crushed edges/corners etc.

• More than one ripped or bent page that affects the content of the book

• Stains, discolouration, residue or marks etc. that cannot be removed

• Wrongly signed/bookplate/unsigned items that arrive other than advertised

• Production defects (such as missing pages etc.)

• Incorrectly folded dust jackets

• Extreme blur to stenciled edges

• Water damage

 

Does Not Qualify

• Light scratches, marks or removable residue etc.

• Minimal creasing, wrinkles or dents etc. to the book or dust jacket (including corners)

• General shelf wear

• Loose dust jackets

• Unevenly sprayed/blemished edges or bleeding onto pages

• Slight blur to stenciled edges

• Wavy pages